Pasitos Payment and Subscription Terms

This document is part of the Pasitos Terms of Use. It explains what Pasitos costs, how payment works and what happens if you cancel the subscription. How we handle payment data is described in the Privacy Policy. Versions of Pasitos for iPhone and iPad will come to the App Store later; the provisions about iPhone, iPad and the App Store apply if you use Pasitos on an iPhone or iPad.

The subscription is taken out and paid for by the family owner in the Pasitos app for parents: on Android through Google Play, and if you use Pasitos on an iPhone or iPad, through App Store In-App Purchase. Invited adults and children do not pay: they take places in the owner’s subscription.

The subscription can be bought only through Google Play or, on iPhone and iPad, only through the App Store. Google (in the App Store, Apple) is the seller and payment agent, and that store’s rules also apply to the payment. Only Google or Apple receives your card details; we never see them.

One subscription per family. A subscription bought in one store unlocks Pasitos for the whole family on all platforms: Android, iPhone, iPad and the web dashboard. You do not need to buy a second subscription in another store. The subscription can be managed and cancelled only in the store where it was bought. Apple Family Sharing is not used for the subscription: it already covers all adults the owner has invited into the family in Pasitos (within the subscription’s places).

The subscription cannot be bought on the website or in the web dashboard. The web dashboard my.pasitos.me works for a family that already has an active subscription. The owner can see the subscription and receipts in the subscription account at account.pasitos.me.

The basic “Family” subscription: 2 adults (including the owner), 2 children and all Pasitos features.

• You can add up to 6 children (no more than 8 children in total) and up to 2 adults (no more than 4 adults in total).
• Add-ons are bought on top of the basic subscription in the same store (Google Play or the App Store), and they always have the same period: a yearly subscription takes only yearly add-ons.
• A place is counted per child, not per phone.
• Prices are given in US dollars; these are base prices. Before you confirm the purchase, Google Play or the App Store shows the final price in your local currency with your country’s taxes (for example, VAT). You pay the amount shown by the store.

The first month of the monthly subscription costs $1.49 instead of $3.49. The discount applies only to the monthly plan and only to families that have never had a Pasitos subscription. From the second month, the regular price applies. If you buy on an iPhone or iPad, the first month at $1.49 is an App Store introductory offer: Apple decides under the App Store rules whether you are eligible for it.

There is no free trial.

• The first charge is made at the time of purchase.
• The subscription renews automatically for the same period (a month or a year). Google Play charges on the renewal day, until you cancel the subscription.
• In the App Store, the subscription renews automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. Apple charges for the new period within 24 hours before it starts.
• If you add a place in the middle of a period, Google immediately charges a proportional amount for the time left. After that the place renews together with the basic subscription. In the App Store, Apple determines the amount and timing of the charge for an added place under the App Store rules.
• If you remove a place, it works until the end of the paid period and is not renewed after that.
• If a payment fails, Google Play or the App Store may give a grace period. Pasitos keeps working during it, and the owner is asked to update the payment method. If the payment still does not go through, the subscription is suspended (section 7).
• The subscription cannot be paused.

We may change the price. We and the store (Google Play or the App Store) will tell you about an increase in advance, at least 30 days before the first charge at the new price. If you do not agree, cancel the subscription before that charge. Where the store’s rules or the law require it, the new price applies only after your explicit consent in Google Play or the App Store. Without it, the subscription will not renew.

Only the person who pays for the subscription (the owner) can cancel it, and only in the store where it was bought. In Google Play:

Google Play → profile icon → Payments & subscriptions → Subscriptions → Pasitos → Cancel subscription

or on the page play.google.com/store/account/subscriptions.

In the App Store (if the subscription was bought on an iPhone or iPad):

Settings → your name → Subscriptions → Pasitos → Cancel Subscription

or on the page apps.apple.com/account/subscriptions.

• After cancellation, the subscription works until the end of the paid period and is not renewed after that.
• Uninstalling the app does not cancel the subscription.
• Deleting your Pasitos account does not cancel the subscription. When an account is deleted, we ask Google to stop renewal, but to avoid unwanted charges, cancel the subscription in Google Play yourself. We cannot stop an App Store subscription: cancel it in the App Store.

If the subscription has expired, has been suspended for non-payment or has been refunded, protection is switched off:

• only the payment screen works. Location, history, zones, notifications, sound and camera, limits and chat do not work, and neither does the SOS button: an SOS signal will not reach the family;
• the child’s phone stops collecting and sending data, honestly tells the child that protection is off and asks them to tell their parents;
• the family’s data is kept, but it is deleted on the usual schedule (for example, movement history after 90 days; see the Privacy Policy). Profiles, zones and settings remain until you delete the account;
• when the subscription is renewed, everything works again.

While the subscription is not active, Pasitos cannot help in a dangerous situation and cannot pass on an SOS signal. Keep an eye on the subscription status, and in an emergency call the emergency services (112).

If there are fewer places than people in the family (for example, an add-on was not renewed), the places stay with those who were added earlier. The owner never loses their place. For everyone else Pasitos does not work, as after the subscription ends, but their data is kept. To restore access, buy a place or remove someone from the family: the freed place goes to the next person in line.

Money is refunded under Google Play’s rules (Google Play refund policies):

• shortly after the purchase, you can request a refund directly in Google Play;
• later, through Google Play or by writing to us at [email protected]. We will review the request and, if a refund is appropriate, arrange it through Google Play.

For App Store purchases, refunds are decided by Apple under its rules. You can request one at reportaproblem.apple.com. We cannot issue a refund for an App Store purchase ourselves, but we will help with the request: write to [email protected].

The 14-day right of withdrawal. When you buy the subscription, you ask for the service to start immediately. You acknowledge that the right to withdraw from a distance contract ends once the service has been fully provided, to the extent the law allows. The refund options offered by Google Play and Apple remain available.

If we end access through no fault of yours or shut down the service, we will refund the unused part of the paid period in proportion to the time remaining (through support and Google Play or Apple; see the Terms of Use, section 11).

Once money is refunded, access for the paid period ends. Mandatory consumer rights under the law of your country (for example, if the service was not provided properly) remain in force.

The payment receipt is sent by Google Play to the email of your Google account, and for App Store purchases by Apple to the email of your Apple Account. The owner also sees the payment history in the account at account.pasitos.me.

Questions about payment: [email protected]. Google Play or Apple support will help faster with the charge itself and the payment method.

AIRSTREAM SRL, IDNO 1018600007654, registered address: MD-2008, mun. Chișinău, str. Vasile Lupu 34/1, ap. 59, Republic of Moldova.