Pasitos Payment and Subscription Terms

This document is part of the Pasitos Terms of Use. It explains what Pasitos costs, how payment works and what happens when you cancel. How we handle payment data is described in the Privacy Policy.

Pasitos documents: Privacy Policy · Terms of Use · Payment and Subscription Terms

The subscription is taken out and paid for by the family owner, in the Pasitos app for parents, through Google Play. Invited adults and children do not pay: they take places in the owner’s subscription.

The subscription can be bought only through Google Play. Google acts as the seller and payment agent, and Google Play’s rules also apply to the payment. Only Google receives your card details; we never see them.

The subscription cannot be bought on the website or in the web dashboard. The web dashboard my.pasitos.me works for a family that already has an active subscription. In the subscription account at account.pasitos.me, the owner can see the subscription and receipts.

The basic “Family” subscription: 2 adults (including the owner) and 2 children, all Pasitos features.

• You can add up to 6 children (no more than 8 children in total) and up to 2 adults (no more than 4 adults in total).
• Add-ons are bought on top of the basic subscription in Google Play and always have the same period: a yearly subscription takes only yearly add-ons.
• A place is counted per child, not per phone.
• Prices are given in US dollars as base prices. Before you confirm the purchase, Google Play shows the final price in your local currency, including your country’s taxes (for example, VAT). The amount to pay is the one shown in Google Play.

The first month of the monthly subscription costs $1.49 (instead of $3.49). The discount applies only to the monthly plan and only to families that have never had a Pasitos subscription. From the second month, the regular price applies.

There is no free trial.

• The first charge is made at the time of purchase.
• The subscription renews automatically for the same period (a month or a year) and is charged by Google Play on the renewal day, until you cancel it.
• If you add a place in the middle of a period, Google immediately charges a proportional amount for the rest of the period and then renews the place together with the basic subscription.
• If you remove a place, it stays active until the end of the paid period and is not renewed after that.
• If a payment fails, Google Play may give a grace period during which Pasitos keeps working; the owner will be notified to update the payment method. If the payment still does not go through, the subscription is suspended (section 7).
• Pausing the subscription at will is not supported.

We may change the price. We and Google Play will tell you about a price increase in advance, at least 30 days before the first charge at the new price. If you do not agree, cancel the subscription before that charge. Where Google Play’s rules or the law require it, the new price applies only with your explicit consent in Google Play; without it, the subscription will not renew.

Only the person who pays for the subscription (the owner) can cancel it, in Google Play:

Google Play → profile icon → Payments & subscriptions → Subscriptions → Pasitos → Cancel subscription

or on the page play.google.com/store/account/subscriptions.

• After cancellation, the subscription works until the end of the paid period and is then not renewed.
• Uninstalling the app does not cancel the subscription.
• Deleting your Pasitos account does not cancel the subscription. When an account is deleted, we ask Google to stop renewal, but to avoid unwanted charges, cancel it in Google Play yourself.

When the subscription has expired, has been suspended for non-payment or has been refunded, protection is switched off:

• nothing works except the payment screen: location, history, zones, notifications, sound and camera, limits, chat, and the SOS button does not work either: an SOS signal will not be sent to the family;
• the child’s phone stops collecting and sending data, honestly shows the child that protection is off and asks them to tell their parents;
• the family’s data is kept, but it continues to be deleted on the usual schedule (for example, movement history after 90 days; see the Privacy Policy). Profiles, zones and settings remain until you delete the account;
• once the subscription is renewed, everything works again.

Important: while the subscription is not active, Pasitos cannot help in a dangerous situation, including passing on an SOS signal. Keep an eye on the subscription status, and in an emergency call the emergency services (112).

If there are fewer places than people in the family (for example, an add-on was not renewed), the places stay with those who were added earlier; the owner always keeps a place. For everyone else Pasitos does not work, just as when the subscription ends, and their data is kept. To restore access, buy a place or remove someone from the family: the freed place goes to the next person in line.

Refunds are made under Google Play’s rules (Google Play refund policies):

• shortly after the purchase, you can request a refund directly in Google Play;
• later, through Google Play or by contacting us at [email protected]; we will review the request and, if a refund is appropriate, arrange it through Google Play.

The 14-day right of withdrawal. When you buy the subscription, you ask for the service to start immediately and acknowledge that the right to withdraw from a distance contract ends once the service has been fully provided, to the extent the law allows. The refund options offered by Google Play remain available.

If we end access through no fault of yours or shut down the service, we will refund the unused part of the paid period in proportion to the time remaining (through support and Google Play; see the Terms of Use, section 11).

When money is refunded, access for the paid period ends. Mandatory consumer rights under the law of your country (for example, if the service was not provided properly) are not affected.

The payment receipt is sent by Google Play to the email of your Google account. The owner can also see the payment history in the account at account.pasitos.me.

Questions about payment: [email protected]. Questions about the charge itself and the payment method are resolved faster by Google Play support.

AIRSTREAM SRL, IDNO 1018600007654, registered address: MD-2008, mun. Chișinău, str. Vasile Lupu 34/1, ap. 59, Republic of Moldova.